Shipping Policy

Last Updated: 1 June, 2026

1. Overview

This Shipping Policy explains how Slate Supply processes and ships orders placed through our website.

By placing an order with Slate Supply, you acknowledge and agree to the terms outlined in this Shipping Policy.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized and confirmed.

Processing times may vary due to:

  • Order volume
  • Product availability
  • Holidays
  • Severe weather conditions
  • Carrier delays
  • Other operational circumstances

Business days do not include weekends or public holidays.

Order processing times are separate from shipping transit times.

3. Shipping Methods

Slate Supply works with reputable third-party shipping carriers to deliver orders.

Available shipping methods and estimated delivery options will be displayed during checkout based on your shipping address and the products ordered.

Carrier selection is determined at our discretion unless otherwise specified during checkout.

4. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

United States
  • Standard Shipping: 5–10 Business Days
International Orders
  • Standard International Shipping: 7–21 Business Days

Delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary depending on carrier operations, destination, customs processing, weather, or other circumstances beyond our control.

5. Shipping Confirmation and Tracking

After an order is placed, customers will receive an order confirmation email.

When tracking information is available from the shipping carrier, a shipment confirmation email containing tracking details will be sent after the order has been dispatched.

Tracking availability depends on the shipping service selected and the destination.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your shipping details carefully before submitting your order.

Slate Supply is not responsible for delays, additional shipping charges, failed deliveries, or lost shipments resulting from:

  • Incorrect shipping addresses
  • Incomplete address information
  • Invalid recipient information
  • Failure to receive a shipment at the delivery location

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

7. Delayed or Lost Shipments

Although we work with reliable shipping providers, delivery delays may occasionally occur.

If your shipment is delayed or appears to be lost:

  1. Review the tracking information provided.
  2. Contact the shipping carrier for the most recent delivery status.
  3. If additional assistance is needed, contact Slate Supply.

We will make reasonable efforts to assist with carrier investigations; however, we cannot guarantee delivery timelines or carrier resolutions.

8. International Duties and Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • Value-added taxes (VAT)
  • Brokerage fees
  • Other government-imposed charges

These fees are determined by the destination country’s customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Slate Supply has no control over customs processing times or applicable import charges.

9. Delivery Restrictions

We reserve the right to limit, suspend, or decline shipping to certain locations based on:

  • Carrier availability
  • Applicable laws and regulations
  • Sanctions or trade restrictions
  • Product-specific shipping limitations
  • Operational or logistical considerations

If we are unable to ship your order, we will notify you and, where appropriate, issue a refund for any unavailable items.

10. Partial Shipments

When an order contains multiple items, products may be shipped separately based on inventory availability, warehouse location, or shipping efficiency.

Customers will not be charged additional shipping fees for authorized partial shipments unless otherwise disclosed during checkout.

11. Risk of Loss

Ownership and risk of loss for products generally transfer to the customer upon delivery to the shipping address provided in the order.

Customers are responsible for ensuring that someone is available to receive deliveries where required.

12. Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

  • Shipping destination
  • Package weight and dimensions
  • Shipping method selected
  • Carrier rates

Applicable shipping costs will be displayed before an order is finalized.

13. Force Majeure

Slate Supply is not responsible for shipping delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Carrier disruptions
  • Labor disputes
  • Government actions
  • Customs inspections
  • Public emergencies
  • Transportation interruptions

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any revisions will become effective upon posting the updated policy on this page with a revised Last Updated date.

15. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Slate Supply

Address:
8735 Dunwoody Place, Ste. N, Atlanta, GA 30350, USA

Email: info@slatesupply.shop

Phone: +1-706-315-0642

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