Refunds & Returns Policy

Last Updated: 1 June, 2026

1. Overview

At Slate Supply, we strive to provide quality packaging products and a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with this Refunds & Returns Policy.

By placing an order through our website, you agree to the terms outlined below.

2. Return Eligibility

Returns may be requested within 30 days of the date your order is delivered.

To qualify for a return, all of the following conditions must be met:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All included components, accessories, manuals, and documentation (if applicable) must be included.
• A valid proof of purchase or order confirmation must accompany the return.
• The return must receive prior authorization from Slate Supply.

We reserve the right to deny returns that do not meet these requirements.

3. Non-Returnable Items

The following products are generally not eligible for return:

• Custom-made or personalized products.
• Special-order or made-to-order items.
• Clearance, closeout, or final-sale items.
• Products that have been used, altered, or damaged after delivery.
• Items returned without original packaging or required components.
• Products returned without prior return authorization.
• Gift cards, if offered.

4. How to Request a Return

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and the reason for your return request.
3. Wait for return authorization and return instructions.
4. Securely package the approved item.
5. Ship the item to the return address provided in the authorization instructions.

Returns sent without prior authorization may be refused or returned to the sender.

5. Inspection of Returned Items

Once your return is received, we will inspect the item to verify that it meets the requirements of this policy.

After inspection, we will notify you whether your return has been approved or declined.

Approval of a return is subject to compliance with this policy.

6. Refund Process

If your return is approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your payment provider or financial institution.
• Original shipping charges are generally non-refundable unless the return is the result of our error or an incorrect item shipped by us.
• Any applicable deductions permitted by law or this policy may be applied before a refund is issued.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To assist with our review, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the shipping packaging, when available.

We will review the information provided and determine an appropriate resolution based on the circumstances.

8. Return Shipping Costs

Unless otherwise required by applicable law:

• Customers are responsible for return shipping costs.
• If the return is due to an incorrect, defective, or damaged item supplied by Slate Supply, we may provide return shipping instructions or reimburse reasonable return shipping costs at our discretion.

9. Exchanges

We do not guarantee product exchanges.

If an exchange is available for an eligible item, it will be processed based on product availability and our review of the returned item.

10. Order Cancellations

Orders may be canceled only if they have not entered processing, fulfillment, or shipment.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

If cancellation is approved before shipment, any eligible refund will be processed to the original payment method.

11. Refused Deliveries

If an order is refused or cannot be delivered due to inaccurate shipping information provided by the customer, any refund may be reduced by applicable shipping, handling, or return costs incurred by Slate Supply.

12. Limitation of Refunds

Refunds will not exceed the original purchase price paid for the returned product, excluding shipping charges, taxes, or other fees except where required by applicable law.

13. Changes to This Policy

Slate Supply reserves the right to modify or update this Refunds & Returns Policy at any time. Any changes will become effective upon posting the updated policy on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions regarding this Refunds & Returns Policy, please contact us:

Slate Supply

Address:
8735 Dunwoody Place, Ste. N, Atlanta, GA 30350, USA

Email: info@slatesupply.shop

Phone: +1-706-315-0642